Frequently asked question!
Q: How do I place a custom order?
A: You can place an order directly through our website. After checkout, we’ll follow up via email to confirm your design preferences and inspiration.
Q: Can I send in my own jacket or canvas?
A: Currently, we only design on materials we provide to ensure quality and durability.
Q: How long will my order take?
A: Custom jackets and paintings usually take 2–4 weeks. Rush orders may be available for an additional fee.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping fees and delivery times vary based on location.
Q: Can I see a preview before you finalize my item?
A: Yes! We send concept sketches or mockups for approval before we begin painting or designing.
Q: What if I’m not satisfied with my order?
A: Due to the custom nature of our products, all sales are final. However, we’re committed to making things right. Please reach out with any concerns.
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